Get in Touch With Us
Got a question about how sweepstakes casinos work, spotted something on the site that needs a second look, or want to suggest an operator we should review? This page explains how to reach the skynndeep.com team and what happens once you do.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our team will read it — we don't rely on automated replies to stand in for a real answer. We aim to respond within two working days, though it can take a little longer during busy periods.
A quick line about why you're writing helps us route your message to the right person faster. If your question relates to a specific brand featured on our list of casino platforms, mention the operator name so we can look into it properly.
What Readers Usually Contact Us About
We hear from a wide range of people, from casual players comparing daily rewards to readers trying to understand how a sweeps coin redemption actually works. Common reasons people write in include:
- General questions about sweepstakes casinos — how the dual-currency model works, what Gold Coins and Sweepstakes Coins are used for, or how prize redemption is typically handled.
- Corrections and accuracy flags — operator details, welcome offers, and eligibility rules change often. If something looks outdated, we want to know so we can check it.
- State availability questions — since eligibility for sweepstakes casinos varies by state and can change with little notice, readers sometimes ask us to clarify what we've published. We can point you toward what's publicly stated, but we always recommend confirming current availability directly with the operator's terms and conditions before signing up.
- Content suggestions — ideas for topics, comparisons, or operators you'd like to see covered.
- Partnership or editorial enquiries — if you represent an operator or a media partner, introduce yourself and outline what you have in mind.
- Responsible play concerns — if you or someone you know is struggling with gaming habits, let us know in your message and we'll point you toward appropriate support resources.
What We Can and Cannot Help With
We're an independent comparison and review resource, not an operator. That means there are some things we simply cannot do:
- We cannot access, manage, or make changes to your account on any sweepstakes casino platform.
- We cannot process coin purchases, redemptions, or refunds — those requests need to go directly to the operator's own support channel, usually found in their account dashboard or help centre.
- We cannot confirm whether a specific platform is legal for you to use in your state. Availability varies by jurisdiction and changes over time, so please check the operator's own eligibility list and your state's current rules if you have questions.
- We cannot offer legal, tax, or financial advice. If you have questions about whether redeemed prizes are taxable, a licensed tax professional or official state guidance is the right place to go.
What we can do is answer questions about our own content, correct anything we've got wrong, and explain how we approach the reviews and comparisons on this site.
How Our Editorial Process Works
Our rankings and write-ups are researched independently. We look at welcome offers, the range of games on offer, redemption terms, and how clearly an operator states its eligibility rules — not at who pays us the most. Some of the platforms we cover pay a referral commission if a reader signs up through our page, and we disclose this clearly wherever it applies. That relationship never decides where an operator sits in a ranking. If you think a listing doesn't reflect an operator's actual terms, tell us — that kind of feedback directly improves the accuracy of what we publish.
Before You Write In
A few things that help us help you faster:
- Tell us which page or operator your message relates to, with a link if possible.
- If you're reporting an error, let us know what the current information says versus what you believe is accurate.
- If you're asking about eligibility, mention your state — this helps us point you toward relevant published information, though we still can't confirm legality on your behalf.
- Keep account-specific issues (login problems, missing coins, redemption delays) for the operator's own support team, since we don't have access to individual accounts.
A Note on Accuracy and Updates
Sweepstakes casino terms, state eligibility, and welcome offers change regularly, and operators can revise their rules with little warning. We do our best to keep our coverage current as of 2026, but if you've spotted a discrepancy between what we've published and what an operator currently states, please let us know. Reader feedback is one of the main ways we catch things that need updating.
Thank you for taking the time to read this far — we appreciate every message, and we'll get back to you as soon as we can.